Welcome to the PilKi web page. Please read carefully this agreement, which will apply to the use of this web page, as well as to the purchase of all products that will be sold to you from this web page. By using this web page, you certify that you have reviewed and understand the terms and conditions set forth herein, and that you agree, without restriction or condition, to be bound by them.

Since the terms of this Agreement may be modified at the sole discretion of PilKi, without notice, we advise you to visit this web page from time to time to keep you informed of changes. Your continued use of this webpage will attest to your consent to any changes.

Privacy Policy: The use of this web page is subject to PilKi’s privacy policy. By accessing this web page, you consent to read not only this agreement, but also the privacy policy and be bound by them.
Use of this Web Page: You acknowledge and warrant that any information you post on this web page or that you submit or submit to it: i) does not infringe your rights; ii) does not infringe the rights of a third party, more specifically, without excluding others, intellectual property rights, or any other confidential or proprietary right; (iii) does not constitute a criminal offense or incurs civil liability. In addition, you acknowledge and warrant that, knowingly, you will not post, transmit, or submit information of any nature that will cause harm to the Web page, or to any other user. .

Your rights to access this web page may be terminated or restricted at any time, at the sole discretion of PilKi. PilKi is not obligated to notify you in advance of such termination or provide you with explanations in this regard. This termination will be in addition to the other rights that PilKi will choose to apply.
Customer Account: You are responsible for ensuring the security of your customer account on this web page. If charges are filed or damages are claimed due to your lack of reasonable attention to your account or password, you agree to be recognized as the sole and responsible person.
Copyright and Trademarks: All material posted on this website or accessible from this website belongs to PilKi and third party suppliers. These elements are protected by applicable copyright and trademark laws in Canada and elsewhere. You hereby agree not to print, copy, reproduce, publish, transmit, distribute or otherwise use the content of this website, including, but not limited to, textual, graphical content. , audio or video, as well as the code. Notwithstanding the foregoing, you may access this website and make a single copy of the material for personal use and not for commercial purposes. Nothing in this Agreement shall be construed as a license to use any other purpose except as part of your personal use.
Links: This webpage may contain links to other web pages that are operated by third parties, and which are not controlled by PilKi. PilKi is not responsible for these hyperlinked pages and assumes no liability whatsoever with these hyperlinked pages, which you access at your own risk. Furthermore, PilKi makes no representations, warranties or conditions regarding hyperlinked web pages or their contents.
Orders and Payment: When you place an order on this web page, your order will be considered an offer to PilKi. PilKi reserves the right to refuse your order at any time or for any reason, including but not limited to: i) the availability of products in your area (PilKi expressly reserves the right to revise or discontinue, at any time, the availability of any of its products); and ii) if the products are incorrectly described or priced on the webpage. If your order is canceled or declined, you will receive an email confirming it. In addition, if your order is declined or canceled due to payment, PilKi will refund the full amount paid. Note that all sales of discounted items are final.

The third party credit card service provider must approve any purchase made with a credit card.

You agree not to resell the Products purchased under this Agreement, nor to transfer your rights hereunder without the prior written consent of PilKi.
Shipping: PilKi will deliver your order according to the delivery method chosen by you, among the options offered. The expected arrival date of your order should be considered as a simple estimate, and PilKi will not be liable for damages due to delivery delays.

The shipping costs will be displayed when purchasing products on this web page. You are responsible for federal and provincial taxes related to shipping and you agree to abide by all applicable Canadian export laws that apply to products purchased or received under this agreement.

PilKi uses the services of a third party shipping service provider to ship its products. As a result, PilKi will not be liable for any loss, damage (direct or indirect) or shipping costs. The title and risk of loss will be transferred to you when the product you purchased is transferred to the third party shipping service provider.
Return Policy: If one of our products does not live up to your expectations, we would like to know. Therefore, please send an email directly to info@pilki.ca, including the number of your order and the reason for the return. We will exchange or refund your purchase with great pleasure within thirty (30) days after receipt of the returned merchandise. Please note that refunds will only be credited to the credit card used for the initial purchase.
Limitation of Liability: HEREBY DISCLAIMS ALL REMEDIES, WARRANTIES OR LIABILITY ARISING OUT OF LAW OR OTHERWISE. IN NO EVENT WILL PILKI, ITS OFFICERS, REPRESENTATIVES OR EMPLOYEES BE LIABLE TO YOU FOR ANY AND ALL DAMAGES, INCLUDING, BUT NOT LIMITED TO, direct, indirect, special, consequential, incidental, punitive or other damages. PILKI, ITS OFFICERS, REPRESENTATIVES AND EMPLOYEES SHALL NOT BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF OPERATION, DATA OR OTHER DAMAGES TO THE COMPUTERS. PILKI TEA DISCLAIMS ANY LIABILITY FOR THE TRANSMISSION OF VIRUSES OR BUGS. This full limitation will apply even if PilKi, its officers, representatives or employees were informed of the possible occurrence of the aforementioned damages. In no event shall PilKi’S MAXIMUM LIABILITY EXCEED THE AMOUNT PAID BY THE PURCHASER FOR THE PRODUCT. This limitation is an essential element of this agreement between PilKi and you.
Indemnification: You agree to indemnify PilKi, its officers, directors, employees or agents against any action, including reasonable legal fees, caused by your misuse of the Website or breach of any provision of this Agreement.
General Provisions: This Web page, any use of this web page and any dispute arising therefrom or relating to the products purchased on this page are governed by and construed in accordance with the applicable laws of the Province of Quebec, without reference to principles of conflict of laws . PilKi and you accept the exclusive jurisdiction of the Province of Quebec.

This Agreement and the Privacy Policy constitute the complete agreement between the parties and there is no other verbal or written agreement or representation regarding the subject matter hereof.

If any provision of these Terms of Use is found to be invalid or unenforceable, that provision will be removed from the Agreement, but this will not affect the validity of the remaining provisions.


The design, texts, drawings, logos, button icons, images and audio clips of the Program, as well as their selection and arrangement, and any proprietary software are protected by copyright © PilKi The compilation (c ‘ ie the collection, arrangement and assembly) of all Program content is the exclusive property of PilKi and is protected by copyright laws in Canada and the United States.

PilKi.ca and all page headers, exclusive images and button icons are service marks, trademarks and / or distinctive features of PilKi and may not be used in connection with any product or service that is not not offered by PilKi in a manner that is likely to cause confusion among customers or in a manner that discredits PilKi. All other product names, trademarks, company names, and logos mentioned herein are the property of their respective owners.

Dispute settlement
In the event of a dispute between you and PilKi, we want to offer you an efficient and economical settlement by calling our Customer Service team. Almost all customer service disputes can be resolved to the customer’s satisfaction by using our Customer Service, which can be reached at www.pilki.ca/contact/

Choice of applicable law and place of jurisdiction
These Terms and any disputes associated therewith shall be governed and construed exclusively in accordance with the laws of the Province of Quebec, Canada, excluding conflict of law provisions. In addition, you expressly agree to submit to the exclusive jurisdiction and jurisdiction of a court in the District of Montreal, Quebec, Canada.

General provisions
You are responsible for protecting and maintaining the security of your account and your Account Cards, as well as any password or security issues used in connection with your account and Cards.

If any information you have submitted while registering for the Program changes (for example, name, mailing address, email address or telephone number), you must notify us immediately and provide us with updated information. We can not be held responsible if we are unable to contact you because you have not provided us with accurate and up-to-date information.
We reserve the right to sell or transfer the Program, in whole or in part, to an affiliate or a third party, to merge with another entity or to engage in any form of structural transaction, reorganization or financing.

How to communicate with us
If you have questions, or need help or information, please contact PilKi Customer Service through our web page at www.pilki.ca/contact/.

The protection of your personal information is important to PilKi and that’s why we do everything in our power to protect the information you need to provide to access certain pages of our website. This Privacy Policy will help you understand how PilKi collects, uses and discloses your personal information.

By accessing this website, you consent, within the limits of this policy, to the collection and use of your information by PilKi.

Since the terms of this agreement may be changed at the sole discretion of PilKi, without notice, we advise you to visit this web page from time to time to keep you informed of changes. Your continued use of this web page will attest to your consent to any changes.

Type of information collected and how it is used: PilKi collects information to make it easier for our customers to browse our website. We collect two types of information:
Anonymous Statistical Information: When you access our website, PilKi will automatically collect, without your knowledge or consent, certain anonymous information (hereinafter referred to as “anonymous information”). This type of picking is done on most websites, and does not allow for personal identification. For example, PilKi uses cookies, which contain no personally identifiable information, but information for statistical purposes. It is possible for you at any time to no longer be subject to cookies by changing the configuration of your computer. However, some features of our website may not work, or some functions may be limited.
Personal Information: In order to use certain features of our website, you will be required to provide personally identifiable information (hereinafter referred to as “personal information”). You will be asked for your consent before collecting personal information. The reasons we collect information of this nature are:
Process, deliver and bill your order and track transactions;
Facilitate your purchases with our affiliated service providers;
Anticipate and resolve potential customer service issues;
Keep you informed about the latest changes to our services or products, as well as our new promotions.
PilKi expressly acknowledges that personal information collected will not be used for any other purpose unless you obtain your consent or are required to do so by law. The personal information collected will vary depending on your use of the website, but may include your name, address, email address, credit card number, credit history and telephone number.
Consent: We will not collect your personal information without your knowledge or consent. You may withdraw your consent at any time by sending your written request to info@pilki.ca. Upon receipt of your request, we will cease to use your personal information with reasonable notice that will vary depending on the type and use of information collected. You will then receive an email confirmation of the implications of this termination.
Information Sharing: PilKi will use your personal information only for the purposes described in this document. In addition, PilKi undertakes not to sell, share or disclose to third parties the personal information collected on this website, with the following exceptions:
Affiliate Service Providers: PilKi may share your personal information with third parties with which we are affiliated to provide you with better service. For example, we may share your credit card number with our banking provider to process your payment. Where PilKi uses the services of an affiliated service provider, it is expected that such third parties will comply with this Policy and all applicable privacy laws.

Where required by law: PilKi may share personal information collected when required by law, especially in response to a request from government authorities when such requests comply with legal requirements.
Statistical Analyzes: We may share aggregated statistical data with third parties for advertising or marketing purposes. No personal information will be disclosed in this way.
Protecting Your Information: We take very seriously the responsibility to protect the information you entrust to us. As a result, we limit access and use advanced technologies to protect your personal information against malicious intrusions. It should be noted, however, that while we are doing everything in our power to protect your information, no security protocol is 100% effective. If a violation of your personal information occurs, we will notify you as soon as possible.
Right of verification of information: You have the right to consult your personal information collected by PilKi. If you wish to avail yourself of this right, send your request to info@pilki.ca. We reserve the right to charge reasonable administrative fees to access your information.
Children under 13 years of age: Because we care about the privacy of children, we do not knowingly collect their personal information.
If you no longer wish to receive our emails, please update your preferences to MY ACCOUNT
Miscellaneous: This Privacy Policy shall be governed by and construed in accordance with the laws of the Province of Quebec, without regard to conflict of laws principles. PilKi and you agree to the exclusive jurisdiction of the Province of Quebec.
This Privacy Policy and the Terms of Use constitute the complete agreement between the parties and there is no other verbal or written agreement or representation regarding the subject matter hereof.

We hope you enjoy shopping at PilKi as much as we like to work there. You are not absolutely excited about your last purchase? We will be happy to exchange or return unused items within 30 days of the date of purchase upon presentation of the original purchase receipt. We can offer you a full refund or an exchange for all unused herbal tea accessories, and an exchange or credit note in the store for purchases of tea leaves, food, unused sweeteners. Please note that we do not currently offer the option of returning tea, food and sweeteners online. All refunds will be made using the payment method used for the original transaction. Returns accompanied by a gift receipt are only eligible for an exchange or credit note. All sales of gift cards and sale items are final.

How can I return an item?

You can fill out the customer service form, and we will give you directions as soon as possible. Please note that we do not currently offer the option of returning tea, food and sweeteners online.

If you made your online purchase as a guest, fill out our customer service form.

What should I do if there is an error in my order, or if it is damaged or incomplete?
If there is a problem with your order, please fill out our customer service form. You can also contact our Customer Service team by phone at (1) 514-260-7488 from 9:00 am to 5:00 pm (EST). Please note that it may take longer than usual to respond during busy times.

other questions ?
Check out our FAQ to find our answers to the most common questions. Additional questions? Contact our Customer Service team online or by phone at (1) 514-260-7488, 9 am to 5 pm (EST). Please note that it may take longer than usual to respond during busy times.

Standard delivery
We offer free standard delivery in Canada with any order of $ 50 or more and at a variable delivery rate depending on the customer’s location.

Delivery by express service
We offer express delivery in Canada at variable rates.

Note: We do not execute orders on holidays in Canada and Quebec so that our employees can spend time with their family.

Delivery times vary depending on the location of the customer.

How to modify or cancel my order?
Once your order has been placed, it can not be modified or canceled.

What if the order I received is wrong or damaged?
If there is a problem with your order, please fill out our customer service form.
You can also contact our Customer Service team by phone at (1) 514-260-7488 from 9:00 am to 5:00 pm (EST).
Please note that it may take longer than usual to respond during busy times.

Free shipping on any purchase of $ 60 or more! Dismiss